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Yup, that’s what happens whenever “civility” is the primary metric used for moderation.
Trolls post heinous nonsense, and respond to people in the most insufferable rage-bait-y manner. But if anyone so much as calls them an asshole, they get their comments removed for saying a no-no word.
In my experience that loophole has not worked for a long time. I have never been able to redeem gifts from friends in a low-cost region while I’m outside of the country. Even though my Steam account is also based in that same region.